Safaricom
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News
Safaricom Will Have A System Maintenance On Sunday – Here’s What You Need To Know
Kenya’s largest internet service provider, Safaricom, has a planned system maintenance that will take place this Sunday (22nd March). During…
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News
Safaricom Waives Fees For M-PESA Transactions Below Ksh 1000 Over Coronavirus Outbreak
Safaricom has announced that they have waived off all the transaction fees for M-PESA transactions below Ksh 1000. In a…
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BUSINESS
Safaricom’s AI Chatbot Zuri Brings A One-Stop Support Desk On WhatsApp
Safaricom’s AI Chatbot Zuri is a hell of a kind. The telco is the only one in the country with…
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News
Safaricom’s AI chatbot Zuri now available on WhatsApp – How to activate
Remember Zuri? Safaricom’s artificial intelligence (AI) Chatbot to manage customers’ queries. Well, she’s now available on WhatsApp. Zuri has been…
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BUSINESS
Understanding The New Safaricom PostPay plan
Safaricom has a revised its PostPay plans to make the product more appealing to more user now. We have already…
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BUSINESS
Safaricom New PostPay plans – How to join and everything you need to know
Kenya’s leading telco Safaricom finally rolled out new PostPay plans for its consumers. Unlike previously, the new packages have been…
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News
Safaricom Plans To Launch Device Financing Models For PostPay Customers
After unveiling their new PostPay plans yesterday, Safaricom announced that they plan to bring financing models for smartphones. Through this,…
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News
Safaricom Introduces New PostPay Plans With No Expiry Data And Minutes – How To Enroll
Safaricom has introduced new offerings for its postpaid customers. The new packages have been harmonized to offer more value for…
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CLOUD
Safaricom Becomes Amazon Web Services Reseller In Kenya and EA
Safaricom has today announced a partnership with Amazon Web Services, which will see the telco resell AWS services in Kenya…
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News
Safaricom Hits Back Accusing Petitioner Of Stealing Customer Data In The Ksh115 Trillion Lawsuit
Last year July Safaricom was sued in a class-action suit with one Benedict Kabugi Ngungu, for mishandling customer data. According…
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BUSINESS
Safaricom Will Consider Huawei To Build Its 5G Infrastructure
By now it’s presumed that you are aware of 5G, the next generation of wireless technology that takes over 4G.…
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BUSINESS
Safaricom’s 200 Percent Storo Bonus Promotion is Back
Kenya’s largest telco, Safaricom, is back with its Stori Ibambe promotion, which offered its subscribers a 200 percent airtime bonus…
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COLUMNS
[Column] Mobile Lending – Non-traditional data in credit decision making
Retail lending in Kenya has taken a unique path. It has skipped some stages typical for developed markets and climbed…
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BUSINESS
Safaricom rolls out new 0110, 0111 mobile prefixes
Safaricom has today announced the introduction of SIM cards with the 0110 and 0111 prefixes. The sim cards will be…
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BUSINESS
Posta Kenya’s M-Post Service Hits 150,000 Subscribers
Towards the end of November last year, Posta Kenya, in partnership with Kenya’s largest telco Safaricom announced a new service…
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News
Safaricom Reportedly Plans To Launch 5G In Nairobi This Week
Kenya’s largest telco Safaricom is reportedly planning to roll out 5G in some parts of the country. This is according…
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BUSINESS
Safaricom Partners With Ria Money To Enable International Money Transfers With M-PESA
Safaricom has today announced a new partnership with Ria Money Transfer that will allow MPESA users to receive money from…
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BUSINESS
Safaricom and M-Gas partner to offer prepaid gas services for Kenyan homes
Safaricom and M-Gas have launched a prepaid gas service for Kenyan households. The new service according to the two is…
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BUSINESS
Safaricom Denies It Plans To Start Monetizing User Location Data – Here Is What Was Happening
Early this week, I am sure you were bombarded with several articles alleging that Kenya’s biggest telco Safaricom was planning…
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BUSINESS
Safaricom Customers Being Conned Using Telco’s Official Number
Looks like fraudsters are always devising new ways to con people on the Safaricom network. A number of users are…
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BUSINESS
Safaricom Is Now The Largest Fiber Internet Provider In Kenya
Safaricom has now beaten Zuku to claim the number one spot in the fixed broadband market. The Wananchi Group-owned ISP…
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News
Safaricom M-PESA Users Can Now Invest and Earn Interest Through Mali
Mali is a new product by Safaricom that is targeted at M-PESA customers. Through Mali – Swahili name for Wealth,…
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BUSINESS
Safaricom Partners with Posta Kenya to Bring Digital P. O. Boxes tied to your Phone Number
Safaricom has today announced a partnership with Posta Kenya in a move to roll out digital post office boxes through…
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News
Safaricom M-PESA Black Friday Deal: Get 5% Back For Using Lipa Na M-Pesa
Tomorrow (November 29th) is Friday and since it is the last Friday in November, it is Black Friday. Many brands…
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News
Stakeholders meet to discuss future of mobile money platforms in Africa
Key representatives from over 8 countries in Africa gathered at a workshop organized by Vodacom to look into trends and…
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News
Safaricom Introduces New Internet Plans For Businesses
Apart from the popularly known home fiber plans, which are considerably cheaper, Safaricom also offers internet solutions for businesses. These…
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News
Safaricom, Huawei among companies shortlisted for AfricaCom Awards 2019
Safaricom, MTN and Huawei are among the companies that have been shortlisted for the 2019 AfricaCom Awards. AfricaCom Awards 2019…
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News
New Changes Available on Safaricom | Data Bundles with no Expiry, Free Sim Cards and more
Kenya’s biggest Telco Safaricom, in celebration of its 19th birthday, made a few changes to its operations. See, I’ll go…
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New Appointments
Peter Ndegwa is the new Safaricom CEO
Safaricom has announced the appointment of Mr. Peter Ndegwa as the company’s Chief Executive Officer effective April 1, 2020. Ndegwa joins Safaricom…
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News
More than 3 Million Safaricom Customers Subscribed To The Free YouTube Bundles To Watch #Eliud159
Today was the D-day when Kenya’s renowned Marathon runner Eliud Kipchoge was partaking his INEOS 159 Challenge. As promised before,…
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BUSINESS
Safaricom Has Rebranded M-PESA To Support Eliud Kipchoge’s Challenge
Safaricom has rebranded its M-PESA logo in honor of Eliud Kipchoge in his challenge to become the first-ever athlete to…
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BUSINESS
M-PESA has been listed among the Top 10 Most Influential Finance Projects Of Last 50 Years by PMI
M-PESA has been recognised as one of the Top 10 Most Influential Finance Projects of the last 50 years. The…
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BUSINESS
Safaricom has sold over 0.6 million Neon Devices in 2019
Safaricom’s Neon smartphones have been on the lower end of the smartphone market in Kenya, owing to their puny pricing…
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Gadgets
List of hottest top-tier devices selling at Safaricom Shops
Safaricom shops have been known as one of the reputable places in the country to buy gadgets ranging from smartphones,…
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BUSINESS
Safaricom Wants Telkom and Airtel to Pay Ksh 1.3 Billion Debt Before Merger
Telkom Kenya Chief Executive Mugo Kibati on Tuesday said Safaricom was interfering with the Airtel-Telkom merge. Speaking at a news…
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BUSINESS
Safaricom Revamps Storo Bonus with Free YouTube Bundles
Safaricom Kenya has unveiled a new plan adding free 200MB YouTube Bundles on top of the 200% Airtime bonus. This…
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News
Safaricom Home Fibre Now Available at a 50% Discount for New Customers
Safaricom has unveiled plans to capture more Home fibre subscribers by offering a 50% discount for new customers. The offer…
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BUSINESS
Safaricom says its mobile agriculture platform DigiFarm will outgrow M-PESA five years
Safaricom believes that mobile agriculture platform DigiFarm will outgrow M-PESA in the next five years. Speaking at the Afro-Asian Fintech…
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BUSINESS
Safaricom’s Masoko Plans Expansion into more Sub-Saharan Countries in 2020
Masoko online retailer by Kenya’s largest telco Safaricom has revealed their expansion plans into more sub- Saharan countries in 2020.…
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24BIt
24Bit Podcast Episode 16: Safaricom Reverse Calls
Did you use reverse calls back in the day or are you one of those who didn’t know what that…
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BUSINESS
Michael Joseph Named Safaricom Interim CEO
Michael Joseph has been appointed interim Chief Executive Officer of Safaricom following Bob Collymore’s death yesterday. A statement issued by…
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BUSINESS
Safaricom CEO Bob Collymore Passes On
Safaricom C.E.O Bob Collymore has passed on. Bob passed on at his home this morning according to a statement from…
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BUSINESS
Safaricom VoLTE goes live countrywide
Safaricom has today launched Voice over LTE (VoLTE) and Video over LTE (ViLTE) technology across the country aimed at meeting…
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BUSINESS
Safaricom ups the game against fraud
Safaricom has today unveiled its new plans for tackling fraud activities on its platforms. Kenya’s largest telco reported that through…
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News
Safaricom Introduces Reverse Call Feature
Safaricom Kenya’s Telecom operator yesterday introduced a new Reverse Call feature which compliments their “Please Call Me” feature that lets…
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News
Safaricom Super Sunday Talk-Time Offer To Enjoy Madaraka Day
Madaraka Day weekend is here whereby Kenya will be celebrating 56 years since Independence. With the celebrations around the corner,…
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BUSINESS
BuuPass Partners with Safaricom on M-PESA Bus Booking Service
Safaricom has announced a new partnership with BuuPass, an online service that allows you to buy bus tickets from your…
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BUSINESS
Safaricom All In One monthly bundles now comes with free 5GB YouTube access
The Kenyan industry has seen a steep rise in both video and music streaming needs. Thus there has been an…
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News
Nairobi to host the 2019 Africa Shared Value Summit on 23-24 May
Kenya set to host the 2019 Africa Shared Value Summit. The summit will be held from the 23rd to 24th…
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News
UNICEF and Safaricom launch Internet of Good Things initiative to bridge the digital divide in Kenya
UNICEF has announced a new partnership with Safaricom to bridge the digital divide and build knowledge societies in Kenya. This…
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BUSINESS
Safaricom’s Kredo Dabo Dabo Airtime Offer to give customers double talk-time to all networks
Safaricom has today launched what it is calling Kredo Dabo Dabo, a three-month offer that will see the telco’s customers…
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News
Safaricom introduces 3 Android Go devices in its latest Maisha Ni Digital Campaign
Safaricom has today launched three new 4G devices in the country – Neon Ray, Neon Nova and the Neon Storm…
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BUSINESS
Safaricom Partners With Showmax on One-Month free Streaming Offer for Home Fibre Customers
Safaricom Home Fibre customers will be able to enjoy one-month unlimited access to Showmax at no cost starting this April.…
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BUSINESS
Kenyans can now pay for purchases on Alibaba’s AliExpress via M-Pesa
Kenyans shopping on AliExpress will from today be able to pay for their purchases using M-Pesa. Safaricom has entered into…
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BUSINESS
Understanding Zuri, Safaricom’s AI Chatbot and Why it’s Important
In December 2018, Safaricom introduced Zuri, an Artificial Intelligence (AI) Chatbot to help customers perform a wide range of tasks.…
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News
Safaricom Deploys 400G Network Link To Support Increasing Demand For Mobile Data and Fibre On Its Network
Safaricom has today announced the deployment of a 400G network link to cater for the increasing demand for mobile data…
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BUSINESS
Safaricom launches ‘Shukrani KochoKocho’ promo to reward its customers
Safaricom has today unveiled a new promotion to reward its customers. Dubbed “ Shukrani Kocho Kocho Kenya Nzima”, the ten-week…
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BUSINESS
Safaricom Announces New Bundles That Offer Both Calls and Data
Safaricom has today announced new “All in One Monthly Bundles” that will see customers enjoy discounted data and calling rates…
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BUSINESS
Safaricom Partners With KAPS to Enable M-PESA Parking Payment
Safaricom has partnered with KAPS to enable motorists across the country pay for their parking by M-PESA. The partnership will…
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News
Safaricom’s M-PESA Global nominated for Global Mobile Awards 2019
Safaricom’s M-PESA Global has been shortlisted for the Global Mobile Awards 2019 (GLOMO Awards). The service which was launched in…
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CYBER SECURITY
Safaricom Introduces I.T Security Solutions For its Enterprise Customers
The services include Managed Security Solutions, Security Assurance and Advisory services as well as Managed Security Operations Center solutions and…
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BUSINESS
Fuliza M-Pesa Overdraft Facility is finally here: Everything you need to know
Safaricom has now made it possible for M-Pesa customers to send money or pay for goods and services even when…
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24BIt
24Bit Podcast: Discussion on Safaricom’s Neon Kicka 4 Smartphone
The Safaricom Neon Kicka 4 was unveiled in October 2018 under the company’s #MaishaNiDigital campaign and is selling at…
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News
More collaborative efforts required to fight mobile money fraud and cyber crime, says DPP
The Director of Public Prosecution Noordin Haji has called on all stakeholders in financial institutions and banking sector to work together to strengthen…
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News
Safaricom Introduces ZURI, an AI Chatbot to manage customer queries
Safaricom has introduced an artificial intelligence (AI) Chatbot to manage customers’ queries. Known as Zuri, the chatbot is currently available…
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BUSINESS
Safaricom will refund customers All Mobile Data they use this weekend
Safaricom customers will get a refund of all the data they use on Friday 23rd and Saturday 24th November 2018.…
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LATEST DEALS
Everything You Need To Know About The Safaricom “Asante Data Sunday” Promotion
As part of its 18th-anniversary campaign, Safaricom has recently been throwing a number of goodies to its customers. The company…
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BUSINESS
You can now Lipa Na M-PESA without showing your message or give out your phone number
Safaricom has now made it possible for M-Pesa customer to pay with Lipa Na M-Pesa without having to show their…
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BUSINESS
Safaricom New Home Fibre Plus Package Now Combines Mobile Data, Calls and Home Insurance
Safaricom has unveiled new Home Fibre packages that will combine mobile voice, mobile data, SMS and Home Fibre as well…
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BUSINESS
Safaricom takes M-Pesa Global Through A New partnership with Western Union
Safaricom has entered into a partnership with Western Union to launch M-PESA Global, a new service will allow anyone from…
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BUSINESS
Safaricom opens new retail shop in Eldoret town
Safaricom has opened its new retail outlet in Eldoret town as part of its regional expansion strategy to reach customers…
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Reviews
Safaricom Neon Kicka 4: Kenya’s Cheapest Android Go Smartphone
Safaricom Neon Kicka 4: In August this year at the GSMA ‘Mobile 360 – Africa’ event held in Kigali. GSMA…
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BUSINESS
Safaricom Voice, Data, SMS Cost go up after recent taxes
Kenyans will from today start paying more for Safaricom voice calls and data. Safaricom in a statement sent out yesterday…
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BUSINESS
Cross-network money transfer between Safaricom and Telkom goes live
Cross-network mobile money transfer between Safaricom and Telkom went live in Kenya on Thursday. This came as the country’s main…
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Reviews
Video: Safaricom Neon Kicka 4 Unboxing
Unboxing the Safaricom Neon Kicka 4. Read more about the specs here. We have a full review coming up in the…
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News
Safaricom named UN Global Compact LEAD company
Safaricom has been recognized as a UN Global Compact LEAD company for its ongoing commitment to the United Nations Global…
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Gadgets
Safaricom’s Android Go Neon Kicka 4 specs, price and availability
The Safaricom Neon Kicka 4 started going on sale just recently and you have probably seen the ads running on…
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BUSINESS
Safaricom introduces optional Internet Plus Package for its Home Fiber customers
Safaricom has introduced new packages for its Home Fiber customers. The company is calling it Internet Plus and is describing…
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BUSINESS
Safaricom Data Center attains Tier 3 Design Certification
Safaricom has received Tier III Design Certification from Uptime Institute for the Thika Data Center, thus joining elite data centers…
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BUSINESS
Safaricom announces plans to unveil new data packages
Safaricom has announced plans to unveil new data packages. According to the company, this is in line with its customer…
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BUSINESS
M-Pesa puts Safaricom on Fortune Magazine’s 2018 Change the World List of Companies
Safaricom has been recognized in Fortune Magazine’s 2018 Change the World List of Companies for its efforts in tackling society…
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BUSINESS
Safaricom opens new retail shop in Busia
Safaricom has today opened a new retail shop in Busia. The new shop is an addition to the retail centers…
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BUSINESS
DCI George Kinoti says efforts to fight SIM swap fraud on course
The Director of Criminal Investigations George Kinoti has assured the public that the fight against Sim Swap fraud is on…
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News
mSurvey, Safaricom partner to enable merchants collect customer feedback via Lipa Na M-Pesa
Kenyan SaaS Mobile Consumer Feedback Company mSurvey has announced a new partnership with Safaricom’s M-Pesa. The partnership, announced today, will…
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BUSINESS
Safaricom launches two base stations in Coast, Expands its FTH Connectivity In The Region
Safaricom has launched two base stations in the coastal region and expanded its Fiber-To-Home connectivity in the Coastal region. This…
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News
Safaricom’s BLAZE Be Your Own Boss Third Edition Launched
Safaricom launched the third edition of its BLAZE Be Your Own Boss youth engagements, which will this year be held…
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BUSINESS
Safaricom hit by major voice and data outage
Safaricom has today morning been hit by a major outage. Most subscribers countrywide have been cut off from internet connectivity…
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News
Young Scientists Kenya National Science and Technology Exhibition kicks off at KICC
The inaugural Young Scientists Kenya (YSK) National Science and Technology Exhibition, has kicked off today at the KICC. Over 160…
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BUSINESS
Here are the new M-Pesa transaction charges effective July 1st 2018
You will now have to dig deeper into your pockets starting today, July 1 when sending money via M-Pesa. Safaricom…
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BUSINESS
Alipay and WeChat Pay expanding to Kenya. What does this mean for M-Pesa?
China’s biggest Internet-based mobile messaging platform, WeChat has been planning to go international for a long time now. In fact,…
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BUSINESS
Safaricom’s “Maisha Ni M-PESA Tu” Campaign to reward M-Pesa customers and agents
Safaricom has today unveiled a ten-week loyalty promotion to reward its M-Pesa customers and agents. The promotion, dubbed “ Maisha…
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BUSINESS
Browse more for less with Safaricom’s Tunukiwa Internet Offers
Just recently, Safaricom introduced a new data bundle which was actually some good news for people who spend most of…
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News
Safaricom launches Digifarm Depot in Burnt Forest town to bolster agribusiness
Safaricom recently partnered with agricultural supply chain experts iProcure to launch Digifarm Depot, an integrated mobile platform that offers farmers…
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News
Safaricom Foundation Launches New Strategy To Bolster Health, Education And Economic Empowerment
Safaricom Foundation has today launched it’s 2018 -2021 strategy that will focus on three pillars, namely; health, education and economic…
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BUSINESS
Safaricom hits Ksh.55.3 billion in full-year profit as Collymore announces comeback
Safaricom net profit for the year ended March 2018 grew to Ksh.55.3 billion. This is according to the company’s financial…
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BUSINESS
Safaricom launches ‘Safaricom Twaweza Live’ campaign
Safaricom has today unveiled a new campaign for its customers and communities around the country. Known as the ‘Safaricom Twaweza…
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BUSINESS
M-PESA receives GSMA Mobile Money Certification for Operational Excellence
Safaricom’s M-PESA service has successfully passed the GSMA Mobile Money Certification, a global initiative that defines and promotes excellence in…
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BUSINESS
Cross network mobile money transfer to start next week on Tuesday
Mobile money users in the country will from next week Tuesday be able to send and receive money from across…
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News
Safaricom launches ‘’SONGA’’ music streaming app for customers and artists
Safaricom has launched a music streaming app that will allow customers to access over 2 million vernacular, local music and…
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BUSINESS
Safaricom Launches custom emoji for its #Twaweza campaign
Safaricom has become the first Twitter account in Kenya to launch custom emoji for its #Twaweza campaign. This, the company…
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BUSINESS
Kenya’s opposition party NASA asks its supporters to boycott Safaricom
Kenya’s opposition party NASA has called on its supporters to boycott Safaricom products and services. The move comes after Raila…
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