Customer Service
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News
What It Takes To Run an Efficient Contact Center
Running an efficient Contact Center is critical to delivering exceptional customer service and staying competitive in today’s fast-paced business environment. From training…
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Apps
Facebook Buys Customer Service Startup, Kustomer, for $1 Billion
Facebook has reached an agreement to acquire Kustomer, a customer relationship management platform that enables businesses to manage their customer…
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BUSINESS
Tips to be more responsive to your customers
If you are a service provider, customer responsiveness should be among your top priorities. This is basically the quality and…
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BUSINESS
Understanding Zuri, Safaricom’s AI Chatbot and Why it’s Important
In December 2018, Safaricom introduced Zuri, an Artificial Intelligence (AI) Chatbot to help customers perform a wide range of tasks.…
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News
Everything you need to know about the new LG B2B showroom in Nairobi
The experiences brands gain from when they interact with their consumer is key to the success of their business. Most…
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News
Infographic: 5 Reasons Why It’s Crucial To Have Live Chat in 2018
Live chat is a web service that enables businesses to communicate in real time with people visiting their website. This…
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News
Huawei unveils a new customer service center in Nakuru to cover the Western region.
In a bid to bring its services closer to customers, Huawei mobile has launched a new customer service center in…
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