Bolt responds to incident of driver filmed exposing himself to female passenger

Ride-hailing platform Bolt has suspended the driver who was filmed exposing his genitals to a female customer. 

The suspension comes after a video emerged online of the driver exposing himself while driving the passenger on Monday. 

Bolt said in a statement said it takes safety incidents very seriously and has a zero-tolerance policy on any driver or rider misconduct. 

 “As part of our commitment to safety, we persistently pursue innovation and allocate resources towards improving our safety features, all while enhancing our driver verification procedures. ‘’’ said Linda Ndungu, Country Manager, Bolt.

‘’Our goal is to ensure the presence of high-quality drivers on our platform. We also continue to work collaboratively with the local authorities to address these incidents comprehensively,” she added. 

While regretting the incident, Bolt said it continues to implement substantial operational adjustments to enhance the quality of drivers on its platform. Through collaboration with the industry regulator, National Safety and Transportation Authority (NTSA) and the Directorate of Criminal Investigations, Bolt says it ensures that all drivers on its platform undergo thorough background checks and have all the statutory documents required for operations. 

Bolt adds that it also offers guidance to drivers through training sessions, and ongoing assessments to guarantee secure and dependable mobility solutions.

“Safety is an industry-wide issue and requires collective responsibility. Bolt is committed to providing safe and secure mobility solutions to all. We, therefore, encourage all users on our platform to report any incidents and share feedback to our dedicated Safety Support team through the in-app support feature,” added Linda.

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