Job Description: The function of the position of IT Graduate Intern (office support) is specifically for the provision of efficient IT and telecommunication solutions on a day-to-day basis to users. Responsibilities: Operate an IT helpdesk for rendering prompt, professional and friendly assistance to users who report different ICT incidences and problems. To provide first-level IT Help-Desk Services to end-users. Provide first level hardware diagnosis and co-ordinate the operational aspects of hardware maintenance and servicing of all computer equipment. Install, maintain and upgrade computer equipment, software and peripherals in accordance with World Vision standards. This task includes ensuring that all computer software and antivirus applications are up-to-date. Assist in development of necessary in-house capacities for the efficient use of IT and telecommunication resources. Liaise with information systems team on the management and implementation of ICT Projects. Provide technical support to workshops and meetings onsite and off-site including preparation, installation and operation of equipment. Maintain inventory for all IT and Telecom equipment and provide regular updates to the ICT officer Customer Support. To offer basic IT support services to all users, while undertaking administrative tasks related to ICT. To provide in conjunction with the ICT Coordinator installation, configuration, servicing and maintenance of IT equipment and training of National Staff To maintain the IT Assets and Consumables database. Maintain the IT database; update the database whenever there is a change Provide first-level IT support services: troubleshooting and resolving end-users IT issues Participate in undertaking quarterly inventorying of IT equipment Regular Servicing and maintenance of ICT equipment, which will include: cleaning and blowing dust; anti-virus update and scanning Training National staff on computer basics and applications Ensuring that only authorized people can access the office network facilities Qualifications: Educational level required: University degree in computer Science, or equivalent plus Microsoft MCSE and / or Cisco CCNA Certification. Technical Training qualifications required: Microsoft MCSE or Cisco CCNA qualification Experience: Experience in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains) Experience in radio communication technologies (VHF, HF, etc..) and satellites Experience with ITIL processes Working Environment Work environment: Office-based On call: When required.
