The Kenya Revenue Authority (KRA) will waive penalties and interest accrued by taxpayers as a result of intermittent downtime on the iTax portal in September, the taxman said in a public notice.
The Authority said the outage affected the normal functioning of return filing and payment services on the platform. The disruptions were reported on September 16, with VAT taxpayers among those who flagged difficulties accessing the system in the days before the filing deadline.
The waiver will be effected under Section 89(5A) of the Tax Procedures Act, taking into account the period during which the affected iTax services were unavailable or intermittently inaccessible.
KRA said it would undertake the necessary system processes to ensure that penalties and interest attributable to the verified downtime period are waived.
The waiver comes days ahead of the September 20 deadline for filing VAT returns, adding pressure on taxpayers who had struggled to access the platform in the run-up to the cut-off. KRA had on September 16 acknowledged that iTax was experiencing intermittent disruptions and said its technical teams were working to restore normal services, though it did not specify the duration of the outage or confirm that all affected services had since been fully restored.
The portal has faced repeated downtime through the year, disrupting return filing and payment functions for taxpayers, including VAT filers.
“The Authority regrets the inconvenience caused and appreciates taxpayers for their patience and cooperation. KRA remains committed to facilitating compliance by providing reliable solutions,” the notice, signed by the Commissioner General, read.
Real ESG impact doesn’t happen in panels alone, it happens in the rooms where financiers, operators, and policymakers actually align. Our GreenShift Forum 2026 cuts the noise, bringing together the people rewiring Africa’s sustainability and energy frameworks for one focused day in Nairobi. Secure your seat.
Go to TECHTRENDSKE.co.ke for more tech and business news from the African continent and across the world.
Follow us on WhatsApp, Telegram, Twitter, and Facebook, or subscribe to our weekly newsletter to ensure you don’t miss out on any future updates. Send tips to info@techtrendsmedia.co.ke
