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Airtel Kenya lowers eCitizen transaction fees by 25pc


Airtel Money has reduced transaction fees for eCitizen services by up to 25 per cent after integrating the mobile money service into the platform. 

eCitizen is the first-stop portal for Government information and services. The platform houses over 9,000 government services.

The services include applications and renewals for passports, issuance of e-visas for foreign visitors, driver’s license applications, identification card and birth certificate applications, among others. 

“Airtel Money’s decision to partner with eCitizen aligns with our commitment to offering convenience by collaborating with essential day-to-day service providers for the benefit of customers. This partnership also reflects Airtel Money’s support for government-led initiatives, making it a perfect opportunity for further growth and innovation.” Anne Kinuthia-Otieno, the Managing Director of Airtel Money Kenya said.

The company says making payments to the eCitizen platform through Airtel Money is a highlight of Airtel Money’s dedication to enhancing customer experiences through innovative solutions. 

To pay for eCitizen services using Airtel Money, customers can follow these steps:

  1. Dial *334#
  2. Select Paybill & Till Payments
  3. Select Airtel Paybill
  4. Choose Government Services
  5. Select e-Citizen
  6. Enter reference number
  7. Enter the amount
  8. Enter your  PIN

Alternatively, customers can use the My Airtel app to make payments for the services.

‘’The shared vision of Airtel Money Kenya and eCitizen in this collaboration is to expand the reach of government services to a wider audience, all the while streamlining transactions through the introduction of this new payment option,’’ Airtel said in a statement.

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