Carrefour introduces self-checkout service at Nairobi’s Westgate store

Carrefour, one of Kenya’s most popular retail stores owned and operated by Majid Al Futtaim has launched a self-checkout service in its Nairobi Westgate Mall store.

This is a first-of-its-kind service in the country, with the chain store hoping that the new service will attract customers eager to shop and complete purchases by themselves. It’s also meant to be a time-saving approach, moving from the inconvenience of queuing for a long time.  However, the service will only be used by buyers with less than 15 items.

Christophe Orcet, Regional Director – East Africa, Majid Al Futtaim Retail, said, “The self-checkout service underlines our ongoing commitment to creating seamless shopping experiences for all our customers through adopting global best practices and solutions. The innovative service will allow customers greater freedom, control, and convenience while shopping.”

To complete the service, customers can click ‘Start’ on the self-checkout counter’s digital screen, scan their items using the barcode reader, and complete the purchase by tapping on ‘Finish & Pay’. The self-checkout lane accepts cashless payment options, including Mpesa, debit or credit cards, and MyCLUB loyalty points for even greater flexibility.

The innovative approach is in line with changing and growing trends in the world. the demand for self-checkout systems is expected to increase significantly in the coming days.

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Simon W Nderitu

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