Telkom Kenya Restructuring its Business after Merger Fallout With Airtel

Telkom Kenya is restructuring its business after the unexpected fallout of its merger plans with Airtel Kenya.

Announcing the company’s business operation changes, Chief Executive Mugo Kibati says they are confident in their bold decision to carve out a new direction. The new path is to help them sharpen the inefficiencies, according to Kibati.

The company is giving priority to driving digital transformation in the country.

Telkom Kenya business restructures involved scrapping off its service delivery units, replacing them with new ones. New divisions include Telkom Consumer, Telkom Digital, and Wholesale & Cloud.

Telkom Consumer Division

Newly minted Telkom Consumer division will primarily concentrate on data, financial services, partnerships, and digitization.

The data sub-division will focus on investing in innovative technologies to enable faster scaling of Telkom Kenya’s network and services for better customer experience. The financial services wing will focus on enhancing financial services offering.

Telkom looks forward to strategic partnerships in different industries – including telecommunications, technology, and financial services – to boost service delivery.

Telkom Digital

This division has a key focus on the company’s digital transformation push to fulfil the ultimate goal of creating more value for its customers.

Telkom Digital will help transform both public and private sector players to become smart entities, through emerging technologies like the Internet of Things (IoT), Cloud, Big Data, and Analytics.

Its digital wing will also help the company diversify its product portfolio with new services like design, hosting, and managed services. The Wholesale & Cloud division is part of Telkom Digital.


No jobs will be lost despite business restructuring. Instead, the company’s CEO says it “will be creating new career growth opportunities as a result of this structural evolution.”

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Alvin Wanjala

Alvin Wanjala has been writing about technology for over 2 years. He writes about different topics in the consumer tech space. He loves streaming music, programming, and gaming during downtimes.

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