Bolt Send crosses one million deliveries as Kenya emerges as a fast-growing courier market
Bolt Send has surpassed one million parcel deliveries in Kenya, less than a year after the on-demand courier service was formally relaunched, as demand for app-based logistics continues to grow.
The milestone comes as Bolt expands its delivery services beyond Nairobi and strengthens its position in Kenya’s formal courier market. Between January and July 2026, Bolt Send’s order volumes in Kenya increased by more than 135%, making the country the fastest-growing established Send market globally, according to the company.
Kenya overtook Ghana in May 2026 for two-wheel delivery volumes and was 67% ahead of Ghana on a like-for-like basis by August.
The growth has been supported by both motorcycle and car delivery services. Motorcycle deliveries, which became a distinct Bolt Send product in February, grew by more than 130% between January and July. Bolt introduced car deliveries in Nairobi in March to accommodate larger and bulkier parcels that cannot be carried by motorcycle.
Bolt said the average Send trip covers 9.4 km, with the service being used by businesses moving stock and documents as well as individuals sending parcels across Nairobi. Couriers have maintained an average rating of 4.84 out of five.
The company has also introduced optional PIN verification for parcel handovers. Customers can activate the feature when booking a delivery, after which the recipient receives a unique PIN through the app. Drivers must enter the correct code before a delivery can be completed.
Friday has emerged as the busiest day for Bolt Send, with delivery volumes 23% above the daily average. The company said the pattern reflects increased demand from businesses completing orders, restocking and meeting end-of-week deadlines.
“Reaching one million deliveries in under a year is a clear signal that Kenyans need delivery services that are reliable, accountable and built for how they live and do business. As the only app-based delivery platform with a full National Courier Operator licence from the Communications Authority, we are well placed to scale that service responsibly. With Mombasa now on board, we are taking Bolt Send to more customers and businesses across Kenya,” said Dimmy Kanyankole, Senior General Manager, Rides, East Africa.
Bolt Send’s rapid growth follows regulatory approval that paved the way for its formal relaunch in September 2025. The Communications Authority of Kenya gazetted Bolt as a National Courier Operator in August 2025, while the company received its full National Courier Operator licence in July 2026.
About 95.7% of all Bolt Send orders recorded in Kenya have been placed since the August 2025 gazettement, highlighting the sharp increase in activity following the regulatory clearance.
Nairobi accounted for more than 95% of Send volumes between January and July 2026. The company expanded its two-wheel delivery service to Mombasa in August, marking its first move beyond the capital.
Bolt said the courier service can also be used to transport parcels to long-distance bus termini, allowing customers to connect last-mile deliveries with existing intercity transport routes to destinations including Kisumu, Nakuru and Meru.
The expansion gives Bolt access to a broader customer base as it targets businesses, retailers and e-commerce operators seeking formal courier and delivery services across Kenya.
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