Digital Logbooks Go Live as NTSA Expands Online Vehicle Services
The National Transport and Safety Authority has activated digital logbooks, allowing motorists to access vehicle ownership records and verify documents without visiting an office.
Vehicle ownership records in Kenya are entering a new digital phase after the National Transport and Safety Authority (NTSA) activated its electronic logbook platform, allowing motorists to access registration documents online while introducing new verification and security controls around the system.
The authority has also clarified that existing printed logbooks will remain unchanged. According to NTSA, already issued paper logbooks will not be converted into electronic versions, with eLogbooks only being generated after the application, payment and completion of eligible motor vehicle registration processes.
The rollout places vehicle registration records within the broader eCitizen ecosystem, giving registered owners direct access to their records through personal NTSA accounts. Once a qualifying registration-related transaction has been completed, the vehicle owner can download the digital logbook through the NTSA service portal.
Access to the document is restricted to the registered owner. NTSA says eLogbooks can only be retrieved through an individual’s personal account, and officers are unable to download the documents on behalf of vehicle owners.
Alongside the launch, the agency has introduced QR-based verification tools designed to help motorists, buyers and other parties confirm the authenticity of vehicle ownership records. Verification can be completed through the NTSA service portal or the NTSA mobile application after scanning the QR code embedded in the digital document.
The verification feature is expected to play a significant role in vehicle transactions, where ownership records often form part of due diligence checks before a sale or transfer is completed.
NTSA’s latest advisory also focuses heavily on fraud prevention as the new system comes online. The authority has cautioned motorists against sharing personal information, login credentials, vehicle details or identification documents with third parties claiming to offer eLogbook services.
The agency says it will not request personal information through social media platforms, WhatsApp messages, SMS or other unofficial channels. It has also stated that no third-party agents have been authorized to provide NTSA services related to the digital logbook system.
The warnings suggest officials are anticipating attempts by fraudsters to exploit public interest in the new platform. Motorists have been urged to report suspicious pages, messages and individuals requesting personal information in exchange for processing or issuing eLogbooks.
The launch forms part of NTSA’s wider effort to digitise vehicle registration services and reduce reliance on physical paperwork. With the platform now active, vehicle owners can access, download and verify digital logbooks through official NTSA channels while relying on QR-based authentication to confirm document validity.
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