Bolt is testing a new rider verification feature, here’s how it works
As part of this in-app feature, riders will be asked to take a selfie before requesting a trip from Bolt.
Bolt has unveiled a new rider verification feature in Kenya as it seeks to enhance driver safety.
The on-demand mobility company says the feature is part of its ongoing investment in enhancing safety features on its platform, strengthening driver-rider trust and incentivising drivers to accept more orders.
As part of this in-app feature, riders will be asked to take a selfie before requesting a trip from Bolt. For the selfie to be valid, it must be an authentic picture of a physically present person, with the face clearly visible. The rider will not be able to place an order if their selfie is not valid.
The validation process takes a few seconds to a couple of minutes, and riders only have to take a selfie the first time they place an order.
This is the latest safety feature announced by Bolt, joining a suite of existing driver safety features. This includes 24/7 safety support, rider management for blocking customers with inappropriate behaviour, phone masking to safeguard Bolt drivers’ phone numbers during rider communication, and trip monitoring alerts that promptly notify Bolt’s safety team if a driver’s vehicle remains stationary for an extended period, ensuring overall safety.
We are excited to introduce rider verification, currently on a trial basis, reinforcing our dedication to setting industry safety standards.” Linda Ndungu, Country Manager, Bolt said.
”Rider verification is the newest feature dedicated to upgrading driver safety. It’s part of our ongoing investment in new products, features, and our dedicated in-house specially trained safety team, to ensure that we can continue to improve the safety ecosystem of the Bolt app.”
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