Sophos announces new dedicated 24/7 partner care offering

Sophos is expanding its commitment to the channel with the addition of Partner Care, a new offering in its global partner program. 

The program features a dedicated, 24/7 team of Sophos experts who handle non-sales related questions and operational support. 

The cybersecurity firm says the offering is designed to speed up response times for Sophos partners and Managed Service Providers (MSPs) needing assistance with administrative and operational tasks.

“Based on our decades of experience successfully supporting partners who sell to mid-market and small business organizations, we know that administrative and operational issues take away valuable time needed to build customers relationships, pursue prospects and close new business deals,” said Kendra Krause, senior vice president of global channels and small business sales at Sophos.

 “Partner Care reinforces Sophos’ longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks.”

Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, Not For Resale (NFR) requests, and more. With this high level of service, partners working with small and mid-market organizations can better boost their productivity and increase profitability.

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