Win for Bolt as it finally secures licence renewal from NTSA

The National Transport and Safety Authority (NTSA) has finally given Bolt Kenya a green light to continue with its operations in the country. In a statement shared on Tuesday, Bolt announced that it has secured licence renewal from NTSA as per the regulators 2022.

 “We are happy to receive the renewal of our operating licence from the NTSA, after collaborative dialogue between key stakeholders within the industry.” Linda Ndungu, Bolt Kenya Country Manager, said.

”This accomplishment reflects our ongoing commitment to providing viable earning opportunities to drivers on our platform and providing reliable and cost-efficient services to our customers. It also reaffirms our steadfast commitment to ensuring a secure platform for all users on our platform. ”

NTSA had halted renewing Bolt’s licence citing alleged breaches, including illegal commission charges and booking fees. The company has however come out defending itself noting that its commission structure strictly adheres to the stipulated regulatory requirement of capping at 18%.  It however suspended the booking fee pending clarification with NTSA around the interpretation of the regulation on this particular matter which is currently ongoing.

”We have consistently worked towards meeting the necessary regulatory requirements, and this renewal attests that we continue to be a trusted and compliant player in the ride-hailing sector.” Linda said.

Bolt said in a statement that the licence renewal is also a testament to the company’s dedication to adhering to Kenyan regulations as a foundation to building a long-term sustainable business that positively contributes to all stakeholders in the ecosystem.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to

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