OPPO has opened its biggest Service Centre in the region in Nairobi, Kenya to give customers access to product service, repairs, and user guide on OPPO’s broad range of products.
Consumers who visit the Service Center will get to experience one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties.
The OPPO Service Center will equally enable consumers to experience one on one interaction with various phone models of OPPO’s product lines. Additionally, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO’s smart ecosystem by leveraging the company’s various products, accessories and services.
“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused on giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, PR Manager OPPO Kenya.
For the next week, customers who visit the new OPPO Service Centre located at Emperor Plaza, Koinange Street there will receive gifts from OPPO as the brand continues to appreciate its customers for their support.
In addition to opening the service centre, OPPO Kenya is introducing OPPO Pad Air in the Kenyan Market for the first time.
With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.
The OPPO Service Centre will offer the following services and will be open from 9:00am to 6:00PM Monday to Saturday;
“The opening of this Service Centre and addition of OPPO Pad Air into OPPO Kenya’s product line, continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” Fredrique added.