Safaricom’s Consumer Business Officer Sylvia Mulinge is leaving the telco

Sylvia will be taking up a new role at MTN Uganda as CEO effective October 1, 2022

Safaricom’s Chief Consumer Business Officer, Sylvia Mulinge is leaving the company. According to a statement from the telco, Sylvia will be leaving the company to take up a new role outside Safaricom with her last working day being 30th September 2022.

Sylvia joined Safaricom in 2006 and has held various senior roles including General Manager Enterprise Business Unit and Director Consumer Business Unit, before assuming the role of Chief Customer Officer in 2018. In July 2021, she took up the role of Chief Consumer Business Officer.

She has also been an Executive Committee member (EXCO) for the last 9 years, ”where she has offered leadership and been part of many of Safaricom’s successes. More recently, she has been instrumental in steering the agile transformation of the commercial units.” the statement reads.

She was also instrumental in setting up two key businesses in Safaricom; Enterprise and Fixed Data.

”A champion of Digital Transformation, Sylvia is a purpose-led and impact driven business leader. She has lived the Safaricom Purpose of Transforming Lives of our customers using technology as an enabler of positive change.” the statement by Safaricom CEO Peter Ndegwa further reads.

”As she embarks on the next phase of her career, I would like to congratulate Sylvia and thank her for her leadership and contribution to Safaricom over the years.” the CEO adds.

Sylvia will be taking up a new role at MTN Uganda as CEO effective October 1, 2022. MTN Uganda confirmed this in a statement. Sylvia will be taking over Mr. Wim Vanhelleputte whose tenure ends on July 31, 2022.

“I would like to welcome Sylvia Mulinge to MTN Uganda. I believe that her experience will be beneficial to MTN, particularly given her alignment to our strategic intent of leading digital solutions for Africa’s progress. The Board is confident that Ms. Mulinge will continue the work of growing the Company as a leading provider of telecommunications and digital solutions.” said Mr. Charles Mbire,  Chairman of the Board of Directors at MTN.

Her resignation comes just a month after the telco’s Chief Enterprise Business Officer Kris Senanu also left the company. Kris joined Safaricom in June 2021 from Telkom Kenya where he served as the Managing Director in the Digital Service Delivery Unit.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to

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