Safaricom opens new retail shop in Busia

Safaricom has today opened a new retail shop in Busia. The new shop is an addition to the retail centers in the Greater Western region.

The new Safaricom retail shop in Busia will cater for the high demand of Safaricom services in the region. According to Safaricom, it is expected to serve an estimated 400 customers daily.

“The opening of Busia shop has been driven by the rising population and increasing demand for our products and services in this region,’’ said George Ndhiwa, Head of Greater Western Region, Safaricom

Previously, Safaricom customers in Busia and surrounding towns had to travel to Kisumu to access Safaricom services or even buy genuine 3G and 4G devices.  With the new shops, customers in bordering towns can now access Safaricom products and services much faster. The shop will also help offload footfall from the care desks which have been serving customers in the area.

In addition to the Busia shop, Safaricom customers can also access services at two newly refurbished shops in Kakamega and Bungoma, and at care desks in Kimilili, Webuye, Malaba, Mumias, Port Victoria and Busia town.

“Great customer experience is at the heart of our operations, the retails shops and care centers will allow us to increase customer touch points to enable us to serve our customers better. We are also channeling our investment in network infrastructure to ensure that customers can access 3G and 4G network seamlessly” said Mr. Ndhiwa.

The opening of the company’s 50th shop is part of Safaricom’s Twaweza Live experience in the Greater Western region. The event is a ten-day campaign culminating in a live music concert on 25th August 2018 at the ASK Showground.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to

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