Safaricom Introduces ZURI, an AI Chatbot to manage customer queries

Safaricom has introduced an artificial intelligence (AI) Chatbot to manage customers’ queries. Known as Zuri, the chatbot is currently available on Telegram and Facebook Messenger and will enable over 17 million Safaricom mobile data users to perform a wide range of tasks like manage subscription services including viewing subscriptions and unsubscribing from chargeable SMS services. […]

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