Safaricom has announced that they have waived off all the transaction fees for M-PESA transactions below Ksh 1000. In a press release late this afternoon, the telco’s interim Chief Executive Officer Michael Joseph says they have met with the CBK governor, Dr. Patrick Njoroge, together with other industry players to discuss the way forward amid the coronavirus outbreak.

The meeting follows, President Uhuru’s yesterday announcement urging the telco to look for ways to increase M-PESA usage over physical cash as a way to help prevent the spread of the virus.

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The telco has therefore agreed to scrap off all the charges for transactions below Ksh 1000. The new directive means customers will be able to enjoy transaction-free transfers for any amount below Ksh 1000. The waiver will be in effect from tomorrow morning and runs through the next 90 days.

Responding to the Covid-19 Outbreak

In response to the coronavirus outbreak, Safaricom will provide a Call Center integrated with a toll-free number (719) by the National Emergency Response Team to support Kenyans across the country amid the virus outbreak.

The telco has partnered with the government of Kenya in this project and will be universally integrated to enable toll-free access to customers on other telco networks as well.

“We are committed to working with all stakeholders to help our nation through this crisis, Safaricom’s Interim CEO, Michael Joseph, said.

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