Pan Africa bank Ecobank has been named best retail bank in Africa at a ceremony held in Busan South Korea.
The bank won the awards after impressing judges with the strides it has made to leverage digital financial services and an enhanced service model, to be the retail bank of choice.
Ecobank Mobile App, which has now been downloaded by more than 5 million people, took the prize for Innovation in Banking.
Ade Ayeyemi, Group CEO of Ecobank said: “It gives all of us at Ecobank great pride to be recognized as not only the Best Retail Bank in Africa, but also the Most Innovative. This is further proof that we are on the right track in our quest to be the bank of choice for middle Africa.’’
The CEO added that the bank will continue to ensure it is the forefront of harnessing state-of-the-art technology to provide its customers with accessible and affordable banking services.”
Ecobank Mobile App aims to deliver real convenience to customers and with its removal of barriers to entry, at affordable price points. It allows transactions in 18 different currencies and in four languages (English, French, Portuguese and Spanish).
The app also enables customers of any bank to pay for goods or services through Ecobank pay and unifies all of Ecobank’s digital payment offerings for internet payments, paying bills and airtime top-ups by mobile.