Airtel Money Opens KCB's 22,000-Agent Network to Customers Across Kenya
The partnership gives Airtel Money customers access to KCB's nationwide agency banking network as both companies push for broader financial inclusion and easier cash access.
Airtel Money customers can now deposit and withdraw cash at more than 22,000 KCB Bank agents across Kenya following a new partnership between KCB Bank and Airtel Money aimed at expanding access to digital financial services.
The collaboration is expected to strengthen financial inclusion by increasing the number of cash access points available to Airtel Money users while supporting broader efforts to improve interoperability within Kenya’s financial sector.
Following the agreement, Airtel Money customers will now be able to conduct cash transactions through KCB’s extensive agency banking network, significantly expanding the mobile money service’s reach, particularly in areas where agent accessibility has been limited.
Speaking during the launch of the partnership, Airtel Money Kenya Managing Director Anne Kinuthia-Otieno said the collaboration is designed to bring financial services closer to customers and improve convenience for users across the country.
“By opening access to KCB’s extensive agent network, we are bringing Airtel Money services closer to more Kenyans and making it easier for customers to deposit and withdraw money wherever they are. As Airtel Money continues to grow, partnerships such as this help us expand access to financial services while supporting the country’s financial inclusion agenda,” she noted.
The move comes at a time when stakeholders in Kenya’s financial sector are increasingly pursuing interoperable solutions that allow customers to access services across different platforms, reducing barriers to financial access and enhancing customer experience.
KCB Bank Kenya Managing Director, Annastacia Kimtai said the partnership reflects the growing need for interconnected financial ecosystems capable of supporting the continued expansion of mobile money services.
She added that collaboration between banks and mobile money providers is critical in helping digital financial services scale, reach more users and create a more robust financial ecosystem.
To access the service, customers will be required to present a valid national identification document and have a registered Airtel Money account. Deposits will be offered free of charge, while standard Airtel Money withdrawal fees will apply.
The partnership also underscores KCB’s continued investment in alternative banking channels. The bank said non-branch platforms, including its agency banking network, now account for 99 % of all customer transactions.
Furthermore, KCB has also been strengthening its digital capabilities through the acquisition of Riverbank Solutions, a move that expanded its social payments and Enterprise Resource Planning (ERP) offerings as it seeks to enhance service delivery through digital channels.
Go to TECHTRENDSKE.co.ke for more tech and business news from the African continent and across the world.
Follow us on WhatsApp, Telegram, Twitter, and Facebook, or subscribe to our weekly newsletter to ensure you don’t miss out on any future updates. Send tips to editorial@techtrendsmedia.co.ke
