Bolt Rejects Rumors of Kenya Exit, Assures Drivers and Riders of Continued Operations
The ride-hailing company moved to reassure drivers and customers after a notice alleging an imminent Kenya exit began circulating on social media platforms.
Ride-hailing company Bolt has dismissed reports that it plans to withdraw from the Kenyan market, saying a document circulating online about an impending shutdown was fabricated.
The company said the notice, which claimed Bolt would cease operations on June 8, 2026, was not issued by the business or any authorised representative. The clarification was issued on June 1 as the document continued to spread across social media platforms and messaging groups.
Bolt’s response places the company in the position of countering misinformation that directly affects confidence in its platform. The service relies on a large network of drivers and customers making daily decisions about where to book rides and generate income. Unverified claims about a market exit can create uncertainty across that ecosystem even before their accuracy is established.
The company stated that its services remain available throughout Kenya and that normal operations are continuing. It also reiterated its commitment to supporting driver-partners and customers while maintaining its presence in the country.
The disputed document appeared to present itself as an official corporate communication. Bolt said it is investigating how the material originated and indicated that action could be taken against individuals responsible for creating or distributing content that falsely represents the company.
The incident highlights a growing challenge facing major digital platforms operating in Kenya. Corporate announcements, policy notices and operational updates are increasingly shared through informal online networks, allowing fabricated documents to reach large audiences before verification occurs.
Bolt urged users to rely on information published through its official channels, including its website, verified social media accounts and mobile application. The company also encouraged stakeholders seeking clarification to contact its communications team directly.
The statement was signed by Dimmy Kanyankole, Senior General Manager for East Africa.
No operational changes affecting Bolt’s services in Kenya have been announced by the company.
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