Safaricom halts money transfers to unregistered M-PESA users

Kenya’s leading telco Safaricom will no longer allow unregistered mobile money users to receive money from users of its M-Pesa platform.

‘’Effective February 5th, M-Pesa users will no longer be able to send money to unregistered mobile money customers.’’ the company said in a statement.

It added that the move is aimed at streamlining M-PESA money transfers to provide a more secure and convenient experience for everyone.

Previously, unregistered mobile money users would receive a voucher message via SMS that had to be redeemed at an M-PESA Agent within 7 days of receipt of the voucher. Starting today will no longer be the case.

Safaricom says it’s eliminating the voucher system, which often led to confusion and inconvenience with expiring vouchers and redemption difficulties.

Safaricom has more than 49,000 unregistered M-PESA users who now be affected by this new directive. 

For those who have active vouchers, Safaricom says they can redeem them at any M-PESA Agent by 13th February 2024. After that, vouchers expire, and funds return to the sender.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to

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