Safaricom has announced it will be permanently closing down its retail shop at Two Rivers Mall effective 31 August 2022.
The centre has been running since 2017, serving clients around Ruaka and its environs. Customers are now advised to seek services at Safaricom’s Village Market shop.
“As we continue to streamline our business operations to better meet customers’ needs, we wish to inform all our customers of the closure of our Two Rivers retail centre with effect from August 31, at the close of business,” Safaricom said in a statement, without revealing further details on what necessitated the closure.
When Safaricom opened the Two Rivers Mall care centre five years ago, it said that it aimed to “reduce the very heavy foot traffic experienced in Village Market shop.” An explanation as to whether this foot traffic has reduced in recent days was not forthcoming.
— Kanali (@NicKanali) August 23, 2022
“Our intention is to ensure that as we continue growing, innovating in technology and investing in our network, we do not lose sight of our customers and their needs,” said Steve Okeyo, Safaricom’s regional sales and operation director at the time.
The telco has retained its lead on several fronts within its business, with its mobile banking solutions some of the most profitable.
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