Consumer Rights
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News
Complaints Against Telcos and Broadcasters Surge, Exposing Cracks in Customer Support Systems
The numbers don’t lie – and this time, they’re painting a picture of rising frustration across Kenya’s telecom landscape. In…
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News
You Get to Keep Your Bonga Points. Safaricom’s Expiry Policy Still on Ice
If you’ve been holding on to old Safaricom Bonga Points, you can exhale—again. Safaricom’s attempt to bring back expiry dates…
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News
Ban on Exclusive ISP Deals in Kenya Estates Signals New Era of Open Access and Consumer Choice
Tenants living in Kenya’s gated communities and apartment blocks are finally getting more say in how they connect to the…
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