Vertiv, the global provider of critical digital infrastructure and continuity solutions on Monday officially opened its African head office and Customer Experience Centre in Johannesburg, South Africa.
The Johannesburg Customer Experience Centre provides customers with the opportunity to engage with Vertiv’s diverse range of critical infrastructure solutions for applications from the edge of the network to the cloud.
In addition to the products displayed at the centre, Vertiv also offers the experience of its large-scale modular data centres, power and thermal management solutions through virtual reality (VR) to African customers.
According to Wojtek Piorko, the recently appointed managing director for Vertiv Africa, the formal opening of the South African premises forms an important part of Vertiv’s ‘Africa for Africa’ initiative, and underscores the organisation’s investment in the region.
“Vertiv is placing a strong business focus on Africa, as well as expanding our local network of authorised partners and service providers. Our ‘Africa for Africa’ project also emphasises the importance of meeting our local clients’ needs, of which the opening of the African head office and local Customer Experience Centre play a key role,” Piorko said.
“Using our VR offering, the Vertiv Virtual Showroom, clients can embark on a unique virtual trip to experience Vertiv’s capabilities, giving both novices and seasoned experts of Vertiv products a way to fully understand the entire layout of the critical digital infrastructure,” Piorko added.
Users wear a headset and use hand controllers to navigate the VR environment, interact with equipment, and watch animations that demonstrate a product’s value and key features. They can observe the spatial placement of Vertiv’s rack and row solutions, as though they were actually on site. They are also able to customise a Vertiv™ VR rack by placing servers, power, thermal, and storage devices into the unit.
“This experience gives decision-makers a deeper understanding of the entire infrastructure at work,” Piorko added.
In addition, the new Vertiv Africa Head Office and new Customer Experience Centre will provide presales, sales, and product training, as well as full-service certification courses for Vertiv’s authorised service partner network.”