Fulfillment and logistics startup Sendy has unveiled a Payment on Delivery product for e-commerce and social commerce vendors in Africa, in a bid to enhance secure online shopping across the continent.
The new product comes at a time when e-commerce has recorded steady growth across the continent, which has also led to losses orchestrated by fraudulent vendors and scammers.
The Payment on Delivery product allows customers to inspect the state packages before making payments thus giving them peace of mind and confidence in their purchases.
Sendy hopes that this service will boost the confidence of more than 80% of Africans who don’t buy online due to security concerns.
“This will help to significantly increase e-commerce businesses, supporting over 100,000 businesses that are seeking to reach new customers,” the company said in a statement.
Nyambura Karita, Chief Operations Officer said that the new service is a product of customer feedback.
“We believe that this will enhance their experience when using Sendy to fulfill their orders. Sendy is always looking for ways to improve customer experience,” she said, “We listened to the feedback from our sellers and their customers and we are hopeful that offering payment on delivery will help to improve service delivery to them.”
In addition to providing convenience and security, the Payment on Delivery product also includes buyer protection, ensuring that customers will not receive fake products and are assured of receiving their exact ordered items. Businesses will be able to manage their payments effectively and mitigate sales losses by encouraging customers who prefer to pay upon delivery of their goods.
The new service is integrated into the Sendy Fulfillment App. Customers will only need to select the Payment on Delivery option at checkout when placing their orders on the app. They will also indicate whether Sendy should collect the value of the goods only or value of goods and delivery fee. All payments will be collected and confirmed after delivery and immediately sent to the sellers. The sellers will then receive the money in their Sendy wallets.