You can now reverse erroneously purchased airtime on M-PESA

It is now possible for Safaricom Mpesa customers to reverse erroneously purchased airtime on M-PESA. 


End-of-semester exams start tomorrow and you have until 5 PM to clear your school fees balance and get an exam card. Your father has promised to send you the remaining balance of Ksh 5,750 through M-PESA. It is 3PM and you are still waiting…

3.17 PM, you receive the most romantic text message “ZQ128TYT Confirmed, you have received Ksh 6,000 from your father…” Joy. Lots of joy from your heart down your spine. You quickly text him; “Thanks Dad, Zimeingia”. Off you go, thoughts rushing through your head like headlights on a busy street at night. You have to withdraw the cash, pay the remaining balance and get your exam card.

You go to the M-PESA agent. Access your SIM Toolkit and straight to the M-PESA menu. No second thought. You ‘withdraw’ and wait for the text. Notification on your phone, reads “EX20HUH confirmed, you bought Ksh 5,750 airtime on…” wait, what? No! This can’t be happening to you. Your brain freezes for a minute, your legs are numb…you are shaking. Confused.

The good thing here is that you can have this transaction reversed.

Quickly get in touch with our Customer Support team on FB Safaricom Kenya Official Page and Twitter @Safaricom_Care. They get in touch with you. Transaction reversed.

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