Jumia Food has launched an on-time delivery platform guarantee for all Jumia Food App users. The new platform is expected to further boost customer experience for the company which has introduced several innovations in recent years aimed at delivery efficiency, reach and easy user interface for their applications.
The new feature according to Jumia Food is the first of its kind in Africa and is intended to fasten delivery process, increase convenience and add more transparency to the food ordering process. The company says it has mastered the art of food delivery through breaking down the whole process into a science, so as to satisfy the customers’ demand for food-on-the go and shorter delivery times.
To speed up the delivery process, Jumia Food uses a unique, and specialized tracking software called Urban Ninja which allows the Customer Service team to track down each food order from the moment the order is placed, to arrival time at the customer’s’ location.
This new feature works giving by customers an estimated delivery time it will take for their order to reach them.
“We know that customer experience is our top priority and our customers obviously use our service for the convenience and easy-to-use application and website. Our customers expect to get their food delivered in the fastest time possible.’’ Joe Falter, Founder, and CEO Jumia Food Africa, said.
He added that Jumia Food was working on more innovations like this one because it is one step closer towards their goal of offering amazing variety, frictionless and seamless meal ordering processes, with customer experience at the core.