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SEACOM restores service to customers following repairs to East Africa cable


SEACOM says it has restored services to its customers following the completion of subsea repair operations on its East Africa (S1) cable. 

The provider of subsea Internet infrastructure said in a statement that the physical repair of the subsea cable was completed on 31 May and the process to restore and test individual client services was completed subsequently.

“In the wake of unfortunate disruptions to our service, we have moved swiftly to mitigate the impact of the fault and have worked around the clock to complete all necessary repairs to our infrastructure,” said Prenesh Padayachee, chief digital officer at SEACOM.

On 12 May, SEACOM experienced a subsea Internet cable fault near the coastal town of Mtunzini in South Africa. This fault was caused by trawler activity in the region and led to impacted transiting services in South Africa towards Mozambique and Tanzania, with SEACOM customers across the region experiencing temporary interruptions in connectivity.

In response, SEACOM IP/MPLS services from East Africa and Mozambique towards South Africa were rerouted to alternate pathways, and repair efforts were commenced. The cable-laying ship, the Léon Thévenin, departed from Cape Town on 14 May to conduct repairs on the SEACOM cable as well as the East Africa Submarine Cable System (EASSy) cable, which had also suffered a fault.

Regarding the cable repair operations in the Red Sea, SEACOM says together with its repair partners they have made significant progress with their mobilisation strategy. Current projections estimate the repair process will be completed in early Q3 2024. 

“We are forever committed to expediting any fault mitigation process and ensuring a seamless connectivity experience for all our valued clients across Africa. We would like to thank them for their patience and trust as we wrap up this current process,” Padayachee added.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to nkanali@techtrendske.co.ke.

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