KCB Bank has rolled out a redesigned mobile banking app, promising customers a faster, more secure, and user-friendly experience.
The enhanced platform introduces self-onboarding capabilities, enabling customers to register and start banking instantly, from anywhere, at any time. Leveraging artificial intelligence, data analytics, and a mini-app ecosystem, the new app is designed for scale, agility, and inclusivity, offering a personalized and future-ready banking experience.
KCB Bank Director of Digital Financial Services, Angela Mwirigi, said the upgrade reflects the lender’s commitment to innovation and customer satisfaction.
“We have listened to our customers, understood their needs, and invested in a platform that brings banking closer to them in the safest and most convenient way possible. It is part of our promise to make banking better, simpler, and more accessible for everyone,” she noted.
The launch comes as KCB’s 2025 Q1 results show mobile loan disbursements grew by 28% to KSh116 billion, processed through over 309 million transactions.
KCB Group says the upgrade is part of its Strategy 2024–2026, Transforming Today Together, which focuses on using cutting-edge technology to deliver tailor-made financial solutions for diverse customer needs.
The revamped KCB Mobile Banking App is available on Google Play Store, Apple App Store, and Huawei’s HarmonyOS. Existing users of the old app will be guided on how to migrate to the new platform via official KCB communication channels.
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