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Copia, Visa partner to deliver digital finance services Kenyan households


Copia Global, the Kenyan last-mile delivery and eCommerce platform has entered into a strategic partnership with Visa. The 5-year partnership, which was announced this week will see the two partners provide digital financial services to middle to low-income consumers in the country. 

The partnership will include a digital wallet that brings together shopping and financial services into one user-friendly platform.  The Copia super-app enables consumers to not only shop and pay but also to save and borrow.  

Customers will be able to fund their digital wallets, shop for household goods, pay in flexible ways and access additional financial services such as “Buy Now Pay Later” credit, “Save Now Buy Later” savings, build a credit score, and benefit from Visa’s loyalty solutions. 

Additionally, the Visa partnership will enable diaspora natives to remit funds directly into the Copia wallet for purchases of essential goods and services back home.

“The partnership and rapid digitization of customers creates a huge opportunity for Copia and Visa to bank the unbanked with previously inaccessible financial services, solving financial inclusion for the mass market in Africa.” said Evelyn Wangari, Director Financial Services, Copia Global. 

Eva Ngigi-Sarwari, Visa Kenya Country Manager said Copia’s e-commerce platform provides the perfect springboard for Visa to bring financial services to the mass market. ‘’Copia’s network of customers, agents and delivery sub-contractors will benefit from Visa’s capabilities on contactless payments, remittances, and loyalty solutions’’ she said.

Commenting on the partnership, Tim Steel, Copia’s CEO said it will impact millions of lives by providing unparalleled access to digital financial services and fulfills Copia’s ambition to be a one-stop shop for all underserved customers in Africa” 

The digital payments market is currently experiencing a surge in growth, driven by the rapid adoption of smartphones. Smartphones were first introduced to the market in 2010 but have remained largely unaffordable to mass-market consumers until now.  But as the cost of smartphones and the cost of data have fallen precipitously in the last few years, lower-income consumers are adopting smartphones in significant numbers.  This is transformative: more than 73% of Copia’s middle and low-income consumers now own smartphones, a leap from less than 10% a decade ago.

The digital wave is also evidenced in Copia agents, nearly all of whom were using offline (text-based) ordering at the end of 2022 and now 80% of them fully use the Copia app just one year later.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to nkanali@techtrendske.co.ke.

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