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Zuku to give credit to customers affected by internet outages


Internet service provider Zuku now says it will give credit to its customers affected by outages.

The company has been on the receiving end the last couple of weeks due to frequent internet outages that have kept a number of its customers offline. Zuku said this was due to a ‘’technical fault’’ with some customers reporting hitting speeds of as low as 0.05mbps. 

The outage according to the firm had been caused by intermittent downtown on its network, and it would be affecting the internet coverage provided by Zuku.

“Zuku Fiber is experiencing intermittent downtime on its network in some areas, which may affect the quality of services. Our teams are working to restore services in the affected area within the shortest time possible,” the statement signed by Zuku Fiber management read in part.

Since then, several customers have been ditching the service and looking for alternatives. 

Zuku said in a statement update released on Friday its working on stabilising its services. 

‘’As we continue with the stabilization efforts, we would also like to reassure our customers that Zuku Fibre will endeavour to offer credit for service outages to customers in the affected areas, as we have always done’’ the statement read.

Zuku is among the fixed internet providers in the country with more than 250, 000 subscribers. According to Data from the Communications Authority of Kenya (CA), the company added 38,606 subscribers in the year ended June 2022 to hit 255,906. 

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