You’ve probably seen the tweets or Facebook posts from Zuku internet customers already complaining about an outage that has left them offline for the better part of the weekend and last week.
Zuku is among the fixed internet providers in the country with more than 250, 000 subscribers. In fact, according to Data from the Communications Authority of Kenya (CA), the company added 38,606 subscribers in the year ended June 2022 to hit 255,906.
The past week has however seen the Wananchi-owned company receive a backlash from its customers over poor services. Customers have complained about being unable to use the firm’s internet services over what the company says is a ‘’technical fault’’. Some have reported hitting speeds of as low as 0.05mbps.
Despite these widespread complaints, the company has not issued any official statement regarding the outage.
Zuku internet has been bogus really. What is this? pic.twitter.com/HWR5Tq5hoG
— Katwesigye Samuel (@SamBiduuka) January 5, 2023
Many of us have been forced to work from home over the past 2 to 3 years due to the pandemic and relying on broadband is a must. The demand for home internet and wireless connectivity in Kenya has risen as more Kenyans continue to work and learn remotely.
Whilst we’re paying for our broadband service, we’re entitled to compensation for when it goes awry or at least any communication from your provider. But this is where Zuku fails.
Maybe it’s time the CA took action against Zuku. Customers cannot continue suffering at the expense of poor services. You can always raise these complaints with CA by sending them an email to email@example.com. Alternatively, if other providers cover your area, you can always switch.
Zuku is a call center that provides internet sometimes.
— Messi (@JICHOdaDOG) January 7, 2023
— Lizelle Oelofse (@OelofseLizelle) January 8, 2023