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Makueni becomes first county to integrate to Safaricom’s myCounty app


Makueni has become the first county to be integrated into myCounty app developed by Safaricom. 

The app enables all 47 counties to digitize all their services in one place providing a single, citizen access channel. 

myCounty app will include payment for county services, revenue management systems, a citizen reporting and engagement tool, and solutions around agriculture, health, utility bills, and SME programs. It will be accessible through a USSD short code, Android and iPhone App for all counties, and a mini-app on the M-PESA Super App which will offer county services and payments including parking fees, single business permit fees, market cess, land rates, property rates amongst others. 

Additionally, Makueni County will launch a citizen engagement channel and an online radio channels as part of its services.

“We are delighted to partner with Makueni County as they become the first devolved unit in the country to provide all their services on myCounty App.  myCounty provides individuals and organizations with a single, convenient point where they can access, manage, and pay for all county services. The service will be available for all 47 counties as a smartphone app, web portal, and shortcode and will integrate both current and upcoming services irrespective of the County’s provider of choice, and in addition, provide a management portal,” said Peter Ndegwa, CEO of Safaricom.

The service seeks to ease access and payment of county services for the public, saving them from having to visit county offices for manual payments. Counties will benefit from more convenient – 24/7 access to their services, increased revenue collection and better visibility of revenue collection and performance.

myCounty App will allow users to select their county of residence which enables them to be linked to the specific county’s services for processing of requests. All users can also access services from other counties which will enable payment of parking fees and other common fees.

Besides county services, myCounty will also provide a “Sema Na Governor” feature empowering residents to engage their Governor or report issues. It will further provide key County and emergency services including requests for fire, ambulance, police, and more at the tap of a button.

In addition, Counties will be able to provide information on their services through the solution, with the provided information customized to each devolved unit.

Safaricom has developed a “gateway” that integrates services from all county providers in one digital channel. Counties will also benefit from additional capabilities, including revenue management, cash and bank reconciliation, credit control, and debt management, and business intelligence systems.

The company will also host the service as part of the Safaricom Cloud, provide Big Data and Analytics Solutions, and for app users, digital receipts and electronic notifications.

“It is a tool for leadership, for inspiring our citizens to be bold and visionary in their thinking and to embrace the power of change to create a better county for themselves and generations to come. It is a recognition that the power to change the world is within each and every one of us,” said Mutula Kilonzo, Makueni County Governor.

‘’More than its convenience and accessibility, this app is a tool for breaking through barriers, challenging the status quo, and reimagining what is possible. It is a tool for leadership, for inspiring our citizens to be bold and visionary in their thinking and to embrace the power of change to create a better county for themselves and generations to come. It is a recognition that the power to change the world is within each and every one of us,” said Hon. Mutula Kilonzo, Governor – Makueni County.

All 47 counties are expected to be onboarded into the app in the coming months.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to nkanali@techtrendske.co.ke.

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