Telkom Kenya launches T-kash App to enhance customer experience

Telkom Kenya has today launched the T-kash App, an easy-to-use application that will enable its customers to access a wider service offering on its digital financial services platform. 

The T-kash App, which can be downloaded from the Google Play Store, the Huawei App Gallery as well as the Apple Store, is a strategic addition through which Telkom customers will access T-kash. Customers currently access T-kash via USSD code *160#.

Telkom’s Chief Strategy and Business Development Officer, Julius Cheptiony said the launch of the T-kash App is the culmination of extensive research on evolving customer trends, anchored on the need for simplicity, security, availability and a diversified service offering. 

‘’The result is an easy-to-navigate platform that seeks to simplify a customer’s experience with respect to mobile financial services,” he said.

The Telkom Kenya T-kash App will enable the customer to send money to a mobile wallet within the Telkom network, to an MPESA wallet and soon to an Airtel Money wallet, or to a bank account, to buy airtime and data bundles for their own Telkom line or for another Telkom customer, pay bills, as well as make withdrawals and deposits at a T-kash agent.

“Guided by the research data that we have collected during the development phase of this App and the feedback we shall continue to receive from our customers, we will be unveiling more service options in the coming months,” added  Cheptiony 

In 2021, T-kash was integrated into the government digital services platform, eCitizen, enabling T-kash customers to pay for National and County Government Services that are to be found on the Portal. T-kash customers are now able to make digital payments for services offered by the National Transport and Safety Authority (NTSA); Directorate of Criminal Investigations, Business Registration Service and Immigration Services. The list also includes bundled services under the Civil Registration Department, Office of the Attorney General, Higher Education Loans Board (HELB), The Kenya Revenue Authority (KRA), National Construction Authority, Kenya Film Commission, National Environment Management Authority (NEMA), Kenya National Qualifications Authority (KNQA) and the Ministries of Land and Mining. 

Through T-kash, entrepreneurs in Mombasa, Nyeri and Kisumu Counties can also pay for their single business permits, trade licenses and e-construction permits – a boon to Kenya’s Ease of Doing Business Program that seeks to, among other actions, further automate service delivery.

Customers can register for T-kash at any Telkom shop or at the nearest agent. A customer can dial *234# using their Telkom line to locate the agent nearest to them.

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