Safaricom hit by major voice and data outage

Safaricom has today morning been hit by a major outage. Most subscribers countrywide have been cut off from internet connectivity in what the mobile operator says is due to a multiple fiber link cuts which has affected critical transmission equipment.

The outage has also affected voice and SMS service, especially for users in Coast and Lower Easter regions.  

In a statement posted on its social media platforms, Safaricom has apologized to its customers experiencing the outage saying it was working to restore the services.

‘’We are working to restore the services as soon as possible, and apologize for any inconvenience causes’’ the statement read.

Below is the statement from the company.

So if you are wondering why you are unable to send texts messages or use your data on your Safaricom network, now you know why. Hopefully, the operator will sort this out soon. More updates to follow.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to

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