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More than 1.3 million customers already using the new M-PESA Super App


More than 1.3 million customers have downloaded the new M-PESA Super App since it was introduced in December last year. Safaricom revealed this when it officially launched the app for its customers last week. 

More than 100,000 businesses have also downloaded the M-PESA for Business App since its introduction in June 2020. 

Safaricom officially unveiled the M-PESA super app last week bringing front-end insights on customer spending, direct access to statements, and much more into one single app. 

The app comes with a number of interesting features including “Offline Mode” and “Mini Apps”. The Offline mode” will enable customers to use the M-PESA Super App and complete transactions even without data bundles or when totally offline. 

Mini-Apps on the other hand will enable customers and businesses complete day-to-day and occasional tasks within the M-PESA Super App and M-PESA for Business App. This includes deliveries, ticket booking, shopping, licences applications, insurance and much more from hundreds of businesses, government agencies, utilities, and other firms.

“Smartphones have increasingly become popular as they connect customers to more opportunities empowering them to achieve more at work, in their business, when learning and even for entertainment. In response, we have designed the M-PESA Super App to enhance our customers’ experience every time they use the service, providing them with a simple, fun, secure and convenient digital solution,” said Peter Ndegwa, CEO – Safaricom during the launch.

Besides Offline Mode, the app also provides customers with a range of other convenient features. These include fingerprint and face unlock and transaction authentication, detailed usage statements, and an easy-to-use and fun design. Customers will be able to use fingerprint or face unlock to confirm a transaction in place of their M-PESA PINs.

The M-PESA Super App has equally been designed to provide customers with a variety of convenient options when sending and receiving money including the addition of Pochi La Biashara and M-PESA Global options.

With M-PESA Global customers can send money to other mobile phone customers around East Africa, and to other countries directly into bank accounts, Western Union, or link and transact through PayPal.

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Nixon Kanali

Tech journalist based in Nairobi. I write about tech, business and African startups. Founder and Editor For TechTrendsKE. Nixon is also the East African tech editor for Africa Business Communities. Send tips to nkanali@techtrendske.co.ke.

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