The Cyber Security Operations Center (CSOC) team is responsible for monitoring, assessing and defending Safaricom Enterprise Information Systems. The team continuously develops and investigates correlated security event feeds, escalating any identified security incidents. They are the primary contact for any suspected security incidents, working together with remediation teams, resolving incidents and foiling Cyber Security threats against the Safaricom Brand. Reporting to the Team Leader – Cyber Security Operations Centre (CSOC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets and escalate any key concerns to Level 2/3 for additional analysis & communication. Responsibilities Work in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom Serves as a primary point of contact for reporting potential security incidents Validate, classify and open tickets for security incidents Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication Document security incidents as identified by the case management process Provide feedback on enhancing the operations of the cyber security operations Centre Respond to generated security alerts within the time window as defined in procedural SLAs Pick out potential intrusions from seemingly benign sets of audit logs or security alerts Triage (primary investigation) of detected security alerts and make necessary escalation decisions Escalation to appropriate teams, follow ups and provide assistance during remediation Requirements Bachelor’s degree in Electrical Engineering/Computer Science/IT Security/Information Technology Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc. Experience with Microsoft Windows and *NIX operating systems is required. Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage Good communication and presentations skills are required Enthusiasm, curiosity, thirst for knowledge and passion for the job is required Analytical thinking Customer focused. Team spirit
