Hayo Launches White-Label Platform to Accelerate MNOs Shift to eSIM

Hayo, a global innovator in digital solutions, has launched an end-to-end eSIM solution aimed at helping mobile network operators (MNOs) transition from legacy SIM infrastructure to an eSIM-first model.

The comprehensive platform can be white-labelled by MNOs to streamline onboarding, simplify customer experiences, enable the rapid delivery of services, and regain control over roaming revenues.

By offering the platform as a white-label solution, Hayo enables MNOs to launch fully branded eSIM services without the complexity of building their own systems. This approach lets MNOs maintain full ownership of the customer relationship while accelerating time-to-market, reducing operational costs, and ensuring compliance with national digital identity and security requirements. The company states this empowers operators to deliver seamless digital onboarding and connectivity experiences under their own trusted brand, driving higher adoption, loyalty, and new revenue opportunities across consumer, enterprise, and IoT segments.

“eSIMs are changing the game not only for travellers, but also in sectors such as IoT where speed, scale and flexibility are key,” said Feraz Ahmed, CEO at Hayo. “For too long, MNOs have been constrained by the limitations of physical SIM cards. With our eSIM platform, we’re giving them the ability to deliver instant, secure and borderless connectivity, putting them back in control of the customer experience.”

The launch addresses common challenges associated with traditional SIMs cards, such as costly physical logistics, slow customer onboarding, fraud exposure, and limited scalability. Secure and flexible eSIMs are quickly becoming the solution of choice in a competitive market, with GSMA Intelligence forecasting that between 61% and 88% of smartphone connections will use eSIMs by 2030.

Hayo’s eSIM platform is designed to enable MNOs to capitalize on growing opportunities in the travel and IoT sectors by providing all the essential building blocks to deliver eSIM services. These components include an eSIM profile generation engine, SM-DP+ hosting and delivery, and both app and web distribution channels. The solution also features remote and in-app eSIM provisioning, custom APN services, global roaming agreements, an aggregator CMP platform, white-label capabilities, and integrated analytics and reporting.

The Hayo eSIM platform integrates a full suite of capabilities to accelerate time-to-market for mobile operators. It offers an operator-branded app and web store to sell and activate eSIMs, SM-DP+ hosting and SM-DS discovery, plus secure QR/activation codes, audit, and revocation. Operators can also leverage Hayo’s Aggregator CMP platform to manage roaming relationships and prioritise preferred partner networks, helping recover revenue lost to third-party data steers.

“The global shift to eSIM is more than just a technology upgrade. It’s a transformation that is redefining how mobile connectivity is delivered and experienced,” said Boaz Yaya, Director of Operator Relations at Hayo. “By combining over 30 years of telecom expertise with a network of 500+ trusted partners, Hayo is helping MNOs to enter the eSIM market with confidence and expand across Africa, the Middle East and across the globe.”

Hayo confirmed that all communications via its eSIM platform use TLS 1.2+ (HTTPS) and adhere to numerous GSMA eSIM specifications. QR codes contain secure, one-time activation codes, and KYC/eKYC validation is mandatory before profile generation. The backend maintains complete audit logs for activation, revocation, and downloads to ensure full regulatory and GSMA compliance with stringent security protocols.