Zoho Launches New Agentic AI Features Across Collaboration, CX, and HR Suites
Zoho has announced the launch of new agentic AI features integrated across its key product categories, including collaboration, customer experience (CX), and human resources (HR).
The new capabilities, which are available immediately at no additional cost, are designed to help businesses automate routine tasks, enhance productivity, and allow employees to focus on higher-value work.
This launch expands on Zoho’s broader AI strategy, which is powered by its proprietary Zia Hubs, a system that enables AI to access unstructured company data, and Zia LLM, the company’s large language model developed for business use. These technologies underpin Zoho’s agentic AI approach, which aims to provide deeper insights and efficiency across its platform of more than 55 integrated applications.
“Businesses are increasingly eager to leverage AI but often face obstacles such as high implementation costs, data readiness challenges, and fragmented systems,” said Veerakumar Natarajan, Country Head, Zoho Kenya. “Zoho’s unified, homegrown technology stack eliminates these barriers by allowing advanced AI features to be deployed automatically and at no extra cost.”
Natarajan noted that this approach removes the need for third-party integrations. “Our customers don’t need to invest in third-party integrations or additional tools—the technology simply arrives and works. This approach makes AI adoption practical, affordable, and impactful for businesses across the continent.”
The new agentic features build on Zoho’s existing ecosystem, which includes Zia Agents and Zia Agent Studio. These tools are designed to perform complex, cross-functional actions, such as automatically converting sales queries from Zoho Mail into CRM leads or checking team availability before scheduling meetings.
Specific upgrades have been rolled out to Zoho Workplace. The collaboration suite’s Ask Zia assistant can now process multi-step commands spanning applications like Mail, Cliq, Sheet, and Tables. A new “AI Base Creation” feature in Zoho Tables also allows users to generate complete data structures from a short prompt.
In the customer experience category, Zoho Desk, used by over 100,000 businesses, now includes pre-built Zia Agents like the “Resolution Expert,” which learns from support ticket resolutions to improve future service. Zoho Sign, a digital signature platform, introduces “Agreement Intelligence,” enabling users to draft and query contracts using Ask Zia.
Finally, in human resources, Zoho Recruit introduces agentic AI to improve hiring outcomes. New “Candidate and Job Match” features analyze CVs and job descriptions, while “AI-Assisted Assessment Generation” automatically creates tests tailored to specific roles.
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