NCBA Group has reported strong financial results for the first half of 2025, with digital innovation and customer-focused technology driving growth across its banking and non-banking businesses.
The lender posted a 7.4 per cent year-on-year rise in profitability in Kenya, reaching KES 11 billion profit before tax (PBT). The subsidiary contributed 81 per cent of Group profitability, supported by improved funding costs and a 32 per cent growth in Net Interest Income.
Across the region, NCBA’s subsidiaries delivered KES 1.8 billion PBT, while non-banking arms contributed KES 804 million, a 40 per cent increase year-on-year.
Digital Platforms Drive Growth
The Group’s investment in digital platforms fueled significant growth in customer acquisition. NCBA’s overall customer base is now approaching 70 million, with 412,000 core customers onboarded through digital retail channels.
The ConnectPlus online corporate banking platform saw strong uptake, with over 90 per cent of active clients now relying on it for faster transactions, expanded payment options, enhanced reporting, and liquidity management.
In asset finance, NCBA enhanced its CarDuka digital marketplace with AI-powered features, offering customers integrated insurance services and an improved user experience. This innovation helped the bank retain its market leadership with a 31 per cent share.
The Group’s non-banking businesses also benefited from digital adoption. The NCBA Investment Bank surpassed 50,000 clients through digital onboarding, boosting assets under management to KES 86 billion. NCBA Insurance posted a 68 per cent growth in profitability following its full integration into the Group, supported by cross-selling through digital channels.
Looking ahead, NCBA expects a stable operating environment supported by government interventions, lower lending rates, and positive global growth forecasts.
“The operating environment indicators are positive including global growth outlook of 3.0 per cent, stable KES/USD currency at KES 129, inflation within target at 4.1 per cent and the latest Kenya CBR downward revision to 9.50 per cent. The interventions by the Government are expected to stimulate economic activity and accelerate credit uptake by the private sector whose growth is at 3.3 per cent.” NCBA Group Managing Director John Gachora said.
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