Bolt suspends more than 5,000 drivers from its app

Bolt on Wednesday revealed that it has suspended more than 5000 drivers in Kenya from its platform in the past six months. 

The on-demand mobility platform says the drivers were suspended due to non-compliance and safety-related matters, a move it says is part of its unwavering focus on rider and driver safety

“At Bolt, the safety of all users on our platform is our top priority. We understand the trust our users place in us, and we are taking proactive steps to ensure their well-being during every ride.’’ Linda Ndungu, Bolt Kenya Country Manager said.

‘’Our enhanced safety measures, stricter compliance measures, coupled with technology-driven solutions, reaffirm our commitment to providing a secure and reliable transportation experience for all,” she added. 

Additionally, Bolt says it has dedicated over KES 20 million to bolster its safety features and measures.

Some of the initiatives that Bolt says it has undertaken to enhance quality and safety on its platform include monitoring and evaluating user behaviour, and ensuring swift action in response to any identified safety concerns. For example, Bolt introduced the driver selfie check feature that deters cases of driver impersonation and account sharing. 

Bolt also has a comprehensive awareness and training program for riders and drivers alike. This initiative aims to raise awareness about safety best practices, emphasising the importance of respectful and responsible behaviour on the platform as well as highlighting the how-to of using the in-app safety features. The company says it has also intensified its efforts to enforce platform guidelines. ‘’Any driver or rider found in violation of safety standards as well as being non-compliant will face swift and decisive consequences, including permanent suspension from the platform,’’ it says.

Moreover, in efforts to enhance the reporting of safety incidents, Bolt has introduced enhanced reporting mechanisms that will empower users to report safety concerns more efficiently. Bolt has enhanced its safety features to facilitate improved detection and provide clear, user-friendly prompts for both riders and drivers. This enables easy in-app communication in case of any issues during a trip, ensuring prompt assistance.The company also has dedicated 24/7 Safety and Social Media Support available in-app. 

‘’Bolt remains committed to investigating and resolving reported issues promptly, prioritising the safety and well-being of all users of its platform.’’ it further says. 

Bolt also says it continues to permanently block drivers and riders, reported for any misconduct, from accessing the platform. These operational changes it says aim to amplify the safety features and trip experience of users on its platform.

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