Safaricom’s myCounty app goes live in Kitui County

Kitui County is the latest County to take up Safaricom’s MyCounty App, an all-in-one platform aimed at digitizing county services.

The platform will offer services such as payment for county services, revenue management systems, a citizen reporting and engagement tool and solutions around agriculture, health, utility bills and SME programmes.

We are proud to partner with Kitui County to extend the transformative power of technology to its great people. The launch of MyCounty app platform in this county reflects our commitment to utilizing technology in making county services accessible and convenient for all, furthering our mission to connect, empower, and improve the lives of Kenyans,” said Nicholas Mulila, Chief Corporate Security Officer, Safaricom PLC.

”Our vision is to enable counties to offer one-stop shop for their services and more so increase their service delivery at an affordable cost,” he added.

“Today marks a significant step forward for Kitui County as we digitize our services to grow accessibility and efficiency in delivery. I believe that the MyCounty App platform will empower our citizens to conveniently access our essential county services as we also grow our own source revenue,” said Dr Julius Malombe, Governor, Kitui County.

Over 400,000 users are accessing county services through MyCounty app in the 11 currently onboarded counties. These include Nairobi, Makueni, Kitui, Busia, Samburu, Bomet, Narok, Kilifi, Uasin Gishu, Kajiado and Elgeyo Marakwet.

Safaricom targets to roll out the App platform to all 47 counties in Kenya while incorporating the unique elements specific to each county. It is accessible on different channels including a mini-App on the M-PESA Super App, Android App, iOS, Web, and USSD shortcode.

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Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to

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