You can now reverse erroneously purchased airtime on M-PESA

It is now possible for Safaricom Mpesa customers to reverse erroneously purchased airtime on M-PESA.On a post on its official Blog, the giant telecommunications company.


End of semester. Exams start tomorrow. You have until 5pm to clear your school fees balance and get an exam card. Your father has promised to send you the remaining balance of Ksh 5,750 through M-PESA. It is 3PM and you are still waiting…

3.17PM, you receive the most romantic text message “ZQ128TYT Confirmed, you have received Ksh 6,000 from your father…” Joy. Lots of joy from your heart down your spine. You quickly text him; “Thanks Dad, Zimeingia”. Off you go, thoughts rushing through your head like headlights on a busy street at night. You have to withdraw the cash, pay the remaining balance and get your exam card.

You go to the M-PESA agent. Access your SIM Toolkit and straight to the M-PESA menu. No second thought. You ‘withdraw’ and wait for the text. Notification on your phone, it reads “EX20HUH confirmed, you bought Ksh 5,750 airtime on…” wait, what? No! This can’t be happening to you. Your brain freezes for a minute, your legs are numb…you are shaking. Confused.

The post said.

You will have to quickly get in touch with our Customer Support team on FB Safaricom Kenya Official Page and Twitter @Safaricom_Care. They get in touch with you. Transaction reversed. 



Facebook Comments


We cover Technology and Business trends in Kenya and across Africa. For products reviews, tips, story ideas, guest posts or advertising inquiries, email or

Leave us a comment

Back to top button