Consumer Protection
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News
CBK Digital Fraud Compensation Plan Could Finally Force Telcos and Banks to Refund Scam Victims — Whether They Like It or Not
Kenya’s fintech revolution has long been celebrated for its ingenuity — a country where almost everyone can send money across…
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News
Kenya and Nigeria Confront Digital Lending Risks with Contrasting Rules
Digital lending has exploded across Africa, offering instant credit through mobile phones to households, students, and small businesses. But the…
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News
Airtel Refund Case and Viral Kenyan Thread Reveal Why Mobile Money Reversals Remain a Major Headache
Mobile money is one of Africa’s great innovations. But its speed and simplicity have created a stubborn headache: what happens…
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News
Uber Customer Terms in Kenya Face Overhaul After Regional Regulator Flags Unfair Conditions
For years, if a rider in Nairobi took issue with an Uber trip—whether it was a billing dispute or something…
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