Last year, Samsung got into a bit of trouble over the design of its Galaxy Note 5, with customers reporting that when they inserted the device’s S Pen the wrong way round it permanently disabled certain functions. The company’s response was not entirely sympathetic.
Customers were essentially told to “read the manual, stupid” before Samsung added extra instructions to the device’s packaging. Now, though, the company says it has physically changed the Note 5’s internal mechanism in order to “avoid the issue” altogether.The tinkering was first spotted by an anonymous Phandroid reader, who sent the site before and after shots of the Note 5’s circuit board, showing a new ejection mechanism that reportedly allows the S Pen to be safely retrieved when inserted backwards. Samsung confirmed it has indeed changed the design of the Note 5 to fix the flaw. “Samsung can confirm that the Note 5 internal S Pen mechanism has been changed to avoid the issue caused by inserting the S Pen incorrectly,” said the company, adding:” we recommend proper instructions for storing the S Pen.”
Just like before, customers can argue over how big of a design flaw this problem is in the first place. However, it’s clear at least that Samsung thinks it was enough of a mistake that it deserved introducing a physical fix — even if it’s still not admitting to a design fault.