Local delivery firm Glovo has announced plans to integrate a new emergency SOS function into its mobile app to improve its rider’s safety.
With the new feature riders in distress will be able to alert the Glovo team about their situation and help will be dispatched to them.
The company made this announcement today during the launch of its new technical centre located in Westlands, Nairobi.
The new facility dubbed “Glover Center” and a 2nd new Glovo operations facility in Westlands are set to create 75 operations jobs directly and help to improve the efficiency of service for Glovo customers and riders.
“This is a major milestone in Glovo’s expansion in Kenya and for our broader vision of providing unparalleled convenience and customer experience to our users. Our overriding objective is to put our customers first. As we grow we are ensuring that our infrastructure and facilities keep pace,” said William Benthall, Glovo General Manager for Kenya.
“We are also really proud that Glovo is creating 75 new jobs in Nairobi as well as major income-generating opportunities for our local partners who list their products on the platform: supermarkets, cooking gas, pharmacies, and restaurants ranging from Big Square to Kibanda Express.”
Last year, the firm also launched its service in Kenya’s second city, Mombasa. The move will now see residents of Mombasa experience on-demand deliveries on categories such as food, groceries, drinks and courier services from different outlets within the town.
The company also announced today that it is launching a new customer service centre at Eden Square, Nairobi. The centre will host over 60 agents to attend to the company’s customer care queries. This is the first time Glovo is doing this in Kenya. Previously, all customer service queries were being attended to from outside Kenya.