Bolt Adds Trusted Contacts Feature to Enhance Safety


Bolt is launching Trusted Contacts, a feature that allows passengers and drivers to add friends or relatives to their account contacts.

The ride-hailing firm says the move is part of its ongoing investment in upgrades to safety features on its platform and will ensure quicker escalation of Ride Check notifications, Emergency Assist requests or any other significant safety incident reported if the Safety Team can’t get a hold of the account holder.

If the account holder cannot be reached, Bolt’s Safety Team can contact these trusted individuals.

This is the latest safety feature announced by Bolt as part of its KES 14 billion commitment over three years, joining a suite of existing safety features in its in-app safety toolkit.

Recent passenger safety features include Ride Check to proactively detect whether there’s anything out of the ordinary during a trip, Share Location for real-time location sharing with friends and family, and Emergency Assist to help riders quickly and discreetly alert emergency services or private security partners.

Dimmy Kanyankole General Manager Bolt Kenya and Tanzania said “With Trusted Contacts, we aim to build on our existing efforts by ensuring we can quickly escalate a Ride Check notification or Emergency Assist request to a friend or family member if we can’t get a hold of the Bolt account holder, themselves. It’s part of our ongoing investment in safety through new products, features, and our dedicated in-house specially trained safety team, to ensure that we can continue to improve the safety ecosystem of the Bolt app, offering drivers and riders a high-quality ride-hailing experience.”

Bolt says the introduction of Trusted Contacts feature is another step towards ensuring a safe and reliable ride-hailing experience. By enabling riders and drivers to include their loved ones in crucial safety moments, Bolt says it remains committed to building a platform that not only meets the safety needs of its users but also provides peace of mind at every step of the journey.

Trusted contacts can be notified if you are unreachable, enhancing safety for passengers and drivers.

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By Nixon Kanali

Tech journalist based in Nairobi. I track and report on tech and African startups. Founder and Editor of TechTrends Media. Nixon is also the East African tech editor for Africa Business Communities. Send tips to kanali@techtrendsmedia.co.ke.

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