Bolt has announced a 10% increase in base fares across all its ride categories following a week-long protest from drivers demanding better rates.
The ride-hailing firm says this decision reflects its ongoing dedication to providing fair compensation and enhancing working conditions for its driver-partners, who are at the core of their business.
In recent months, Bolt notes that it has engaged in extensive dialogue with its driver community and industry regulator to better understand their challenges, especially in light of rising operational costs. The feedback received highlighted the need for a fare adjustment to help drivers maintain sustainable earnings while continuing to provide safe, reliable, and high-quality service to riders across Kenya.
Following the announcement, all rides booked through the Bolt platform will reflect a 10% increase in the base fare, for example, the base fare for the Economy category will move from Kshs. 200 to Kshs. 220. This is expected to directly impact driver earnings positively, providing them with better returns for each trip completed. The additional income for drivers will also incentivise them to maintain the high standards of service to riders on the platform.
Linda Ndungu, General Manager, Rides said- “Today we have announced a 10% fare increase on our platform as we recognise the essential role our drivers play in delivering exceptional service to our customers. This fare adjustment is not just a price change but also a step towards acknowledging the value our drivers bring to the platform every day. We believe that this move will help our drivers earn a fair wage, which in turn will allow them to continue providing the reliable and safe transportation our riders depend on.”
The fare increase comes at a time when the cost of living in Kenya has been on the rise, impacting both drivers and riders alike.
Bolt says it remains committed to balancing the needs of its driver-partners while ensuring affordability and accessibility for its riders.
The company adds that it will continue to monitor the economic landscape and engage with all stakeholders to make any necessary adjustments in the future.
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