Sophos has announced that Teresa Anania has joined the company as Chief Customer Officer (CCO).
Sophos said in a statement that Anania will play a key role in accelerating the company’s customer and partner success initiatives to maximize the value of Sophos’ portfolio of cybersecurity solutions and services.
Anania has more than 25 years of experience in leading customer satisfaction and sales growth across the public and private sectors, excelling in both direct and indirect sales channels. J
She joins Sophos from Zendesk where she was responsible for the management and development of its global client base of more than 110,000 customers from small- and medium-sized businesses (SMB) to enterprises.
During her time at Zendesk, Anania led all post-sales functions, including Professional Services, Customer Support, Customer Service, Customer Success and Renewals, to deliver top-line growth and measurable impact for customers. Anania has extensive experience specializing in scaling post-sales customer engagement for enterprise, commercial, and volume segments, delivering significant Return on Investment [ROI] and driving revenue.
As CCO, Anania will be responsible for developing a stronger customer-centric culture, working together with channel partners and Managed Service Providers (MSPs) to deliver a seamless experience for Sophos’ growing customer base of more than 600,000 organizations worldwide.
“Sophos is in an exciting phase of its business growth, and I am eager to bring my career success building positive customer experiences to the company,” said Anania.
“Sophos has a stellar reputation for continually innovating cybersecurity technology and managed security services that help organizations defend their businesses against ransomware, data breaches and other potentially business-ending cyberattacks. I will be working closely with channel partners, MSPs, and the global team, to advocate for Sophos’ customers and their security defenses and to drive value for partners from Sophos’ entire portfolio of solutions and services.”
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